Troubleshooting
| Problem | Possible Cause | Solution |
| Vehicle does not run | Battery is low on power | Recharge the battery |
| Thermal fuse has tripped | Reset the fuse | |
| Battery connector or wires are loose | Check if the battery connectors are firmly plugged into each other. If wires are loose around the motor contact our support | |
| Battery is dead | Replace the battery | |
| Electrical system is damaged | Contact our support | |
| Motor is damaged | Contact our support | |
| Vehicle does not run very long | Battery is under charged | Check if the battery connectors are firmly plugged into each other when recharging |
| Battery is old | Replace the battery | |
| Vehicle runs sluggishly | Battery low on power | Recharge the battery |
| Battery is old | Replace the battery | |
| Vehicle is overloaded | Reduce weight on vehicle. Maximum user weight is 66 lbs. | |
| Vehicle is being used in harsh conditions | Avoid using vehicle in harsh conditions | |
| Vehicle needs a push to go forward | Poor contact of wires or Connectors | Check if the battery connectors are firmly plugged into each other. If wires are loose around the motor, contact our support |
| "Dead Spot” on motor | A dead spot means the electric power is not being delivered to the terminal connection and the vehicle needs repair Contact our support | |
| Difficult shifting from forward to reverse or vice-versa | Attempting to shift while the vehicle is in motion | Completely stop the vehicle and shift |
| Loud grinding or clicking noises coming from motor or gear box | Motor or gears are damaged | Contact our support |
| Battery will not recharge | Battery connector or adapter connector is loose | Check that the battery connectors are firmly plugged into each other. |
| Charger not plugged in | Check that the battery charger is plugged into a working wall outlet. | |
| Charger is not working | Contact our support | |
| Charger feels warm when recharging | This is normal and not a cause for concern |
Contact Information:
Phone: 855-912-2514
Email: info@21stcenturyessential.com
Customers photo
